Privacy Policy

Overview

This Privacy Policy explains how ge-profile.com handles information when you visit, read, or send a message through the site. It applies to this website and to email sent to [email protected].

The GE Profile online store at ecom.ge-profile.com is a separate experience with its own checkout and account terms. Information you provide there is governed by the privacy notice presented during that purchase.

Information we collect

We collect information you choose to provide. That includes your name, email address, topic, and message when you use the contact form, and any model or serial number you include in a support request.

• Contact details you submit through the contact form or by email.
• The content of your message and any attachments you choose to send.
• Basic technical information such as browser type, device type, referring page, and approximate region, if server logs record it.
• Cookie preferences stored in your browser so the site does not ask again.

How we use information

We use the information to answer questions, route service and parts requests, improve the clarity of the site, and keep records of support conversations. We do not sell personal information, and we do not use contact-form details for unrelated advertising.

Cookies and choices

This site uses essential storage to remember whether you dismissed the cookie notice. No advertising cookies are set by this site. If optional analytics are introduced, they will run only after you accept them through the cookie notice, and you can clear the stored preference at any time in your browser settings.

Blocking essential storage may cause the cookie notice to appear again on each visit. It does not prevent you from reading the site or contacting support.

Sharing

We share information only when it is necessary to answer your request, operate the site, comply with the law, or protect the rights and safety of visitors and the brand. Service providers who handle email or hosting may process information on our behalf and are expected to protect it.

We may disclose information if required by a legal process, or if a business transition affects the operation of this website. Any successor would be expected to honor this policy for information already collected.

Retention

Support messages are kept only as long as needed to resolve the request and maintain reasonable records. Technical logs are kept for a limited period unless a security investigation requires longer retention.

Security

The site uses encryption in transit and reasonable administrative and technical safeguards. No method of transmission or storage is completely secure. Please do not send payment card numbers, passwords, or sensitive financial information through the contact form.

Your choices and rights

You may ask what information we hold about you, request a correction, or ask us to delete information that is not required for a legal or service record. Email [email protected] with the subject line “Privacy request” and enough detail for us to locate the record.

Depending on where you live, you may have additional rights to access, correct, delete, or restrict the use of personal information. We will review requests under the law that applies to you.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children through the contact form.

International visitors

The site is operated from the United States. If you visit from another country, information may be processed in the United States, where privacy rules may differ from those in your location.

Changes to this policy

We may update this policy when the site or the way we handle information changes. The effective date at the top of the page will change when a revision is published. Continued use of the site after a revision means the revised policy applies.

Contact

Questions about this policy can be sent to [email protected] or by mail to GE Profile, 4000 Buechel Bank Rd, Louisville, KY 40225.